just be professional. The customer ended up returning the wrong item to me, an item that I do not even sell. I went 1 step further and contacted the seller (PL product) to see if they wanted it back and they never responded. I'd try that -- View image here: http://arstechnica.infopop.net/infopop/emoticons/icon_smile.gif --, First step:In the store, to the highest-level manager you can find, in front of other customers.If that does not get you a satisfactory solution:Inform that manager that'Since you refuse to offer me an acceptable level of customer service, I am forced to take this to someone who can. They apologized for sending wrong item. We sincerely apologize for Make your complaint one of them.Perhaps someone else can suggest whether it'd be better to file one with your particular store or the home office. I’d notify them that it happened. When I opened it there was a used 4.3 gig HD in the box. Does this constitute theft? For items with limited quantities, Best Buy reserves the right to decline orders to ensure stock is available for walk-in customers. If it was a credit card, dispute it. I want to know who you report to directly, as well as the contact information for the local Better Business Bureau. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. See the Best Buy shipping, delivery, Store Pickup for info on laptops, cell phones and other items. I gave up after a few days. They accused me of trying to steal from them. He called over his senior and she assessed the situation and told me that I'd have to go through the manufacturer. The box was shrink-wrapped and had no signs of being used, though.After getting over the "wtf factor", I tried to return it to Best Buy without the receipt (as it was a gift, and was at my parent's house), but with the receipt ID number and being able to have the receipt faxed. When I got back to my apartment, I opened the PCI Card to find something else inside.It was an Iomega IDE controller thrown in the box, without any static-protection bag. Hi everyone, I recently bought a Micro SD Card on Best Buy's online store. "Mark says the only way that the average person can prevent themselves from being screwed is to open the package in the store. Any complaints processed by the Bureau in its three-year reporting period have been resolved." The seller discovered they shipped wrong item to me. I think they were processing the exchange but Mark showed up and told everyone he knew about this problem and to do the exchange - which I very much appreciated. They sent me a shipment label to return the item. When I called Amazon they asked me to send the wrong item back and they would send me the correct one. I pointed out that it said Iomega on the card, and that it was supposed to be a Linksys, but she didn't seem to care. The customer service person seemed more sympathetic, but insisted that the only way to get it returned would be to go through the original store, and gave me some information on how I should return it.A few minutes ago, I called the store it was purchased from, and Customer Service said I would have to bring it in, and even then they couldn't guarantee a return. I had this same problem.I bought a 120 GB WD HDD. Companies love seeing the little "Based on BBB files, this company has a satisfactory record with the Bureau. Sometimes, they can be faced with the decision to That really is the best choice in this circumstance and they may not mean that you sent the wrong item but that they ordered the wrong item. Hmph. I had people (try to) return switched out stuff all the time.Open everything in the store, right after you buy it, to make sure it is correct. I got this from PC World. 1,036 stores in the United States This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. However, if he/she is such an idiot that it continues'¦Certified letter to the Better Business Bureau and the next level up in management, detailing everything that has happened, and NAME NAMES.You will get your refund, and Joe Manager will probably be looking for another job over a problem that could have been solved in 3 minutes.Personally, I have never seen a refund issue go beyond one letter to the BBB'¦. Since my 30-day return period is almost up I asked for an extension, but she said that I would need to speak with a manager. We are so sorry - we accidentally shipped the wrong item. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. Fuck 'em if they want to have that attitude about returns.One thing I will say about Fry's is that they have a great return policy. He'll love that. They can include receiving gifts clients do not like, receiving an extra item, or receiving the wrong item. We would authorize the return and then we would send a polite message indicating that we are happy to accept their return for any reason and have authorized the return for them. To start off, I searched the forums for similar questions, but could not find anything with the exact scenario, so if it appears to be a duplicate question, I am sorry, might have missed it. We often link to other websites, but we can't be responsible for their content. I tried returning it to another store today. In the box was a bit of packing and a GF2MX.PC World outright accused me of trying to defraud them. Read our affiliate link policy. got it back to the dorm, and it was a voodoo 1 4 meg covered in dust. I am not going to pay to ship them back. I was sent a heavy drill instead of a light item I ordered. If they took returns like this any customer could walk in, buy a product, replace said product with old shit they have lying around, and then return it to get there money back. They basically told me that there wasn't anything they could do.I'm highly doubtful Linksys will be replacing this. This is their email. Then of course, no As a seller, I would do for them what I hope a buyer would do for me. I had to spend the money to send the HEAVY item back. We mistakenly sent a customer the wrong item. It got lost in the mail so i contacted Best Buy Support. Ebay said that the seller would refund me by the 21st. familiarise yourself with the latest version. I waited - and waited - NO refund and NO shipping sent to me so I filed a PAYPAL DISPUTE-Claim. The package arrived on the last day of the return policy, but my dad went to return it that evening. [This message was edited by ephori on July 29, 2003 at 14:18.]. They not only took it back but gave me a 27 gig drive for the price of the 20.Circuit City might have had a bad rep for the Divx thing but they are leaps and bounds above Best Buy.NEVER buy anything from Best buy. The only inconvenience was having to fill out a name/address/phone # form for the return, but the CS lady handled it very well and didn't give me any trouble.--cmos, © 2020 Condé Nast. They were very helpful and quickly replaced my item. Sounds like more companies are doing it - but I don't know why everyone doesn't. I’m glad I contacted them but secretly I was still hoping they would let me keep them guilt free. So I returned it to the seller and they received it on July 14th. Use of this Site constitutes acceptance of our User Agreement (updated 1/1/20) and Privacy Policy and Cookie Statement (updated 1/1/20) and Ars Technica Addendum (effective 8/21/2018). Call and cancel it right there in the store and see what happens. If it were me, I'd whine, cry, piss and moan about it for a while. Now, Amazon has issued a full refund to the buyer because the tracking number confirms it was delivered. I only shop there for DVDs now and I always use a credit card. I can't believe they tried to screw you. Took it back to Circuit City expecting them to blame me and not accept it. ALSO, because I asked the seller if he would reimburse me (which he declined) the negative feedback I left AFTER I sell small items, and have occasionally mistakenly included another item. Best Buy is still responsible for making sure the correct product is in a returned box, but you shouldn't accuse employees of doing it. For those who were wondering how this turned out...I ended up having to send the card back to my parents in the bay area after attempting another return at an alternate BB, so they could return it at the store it was purchased from. But in the end, I'd move on without even trying to get best buy to make it right - it'd be a waste of time. Ad Choices, Tribus: Where the other half of NYS lives, Tribus: A Sufficiently Advanced Parody is Indistinguishable from Madness, Tribus: 174 miles from the buckle of the bible belt. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. Seller sent me an item that was 1. wrong size 2. It is a totally different product that i purchased but works better for me. This happened all the time when I worked at Future Shop (now owned by BestBuy), and we never screwed the customer. Most stores I been to were I returned something un-opened, they open it right there at the return desk, to check for parts and make sure the thing was there. I don't why ya'll are blaming the employees so much.....from my experience, its much more likely a customer did the switch-out. They're supposed to be marked and have a reduced price, which is why they wouldn't accept the return, and why they told me to go through the manufacturer. Best Buy Gift Cards - Email Delivery 4.7 out of 5 stars 4,044 $25.00 - $200.00 Next page Product features Amazon.com Gift Cards never expire and carry no fees. Unfortunatly I paid cash so I was screwed, but I agree with the above. I noted they had four open boxes of the same item. Look for burnt plastic on the edges, and wrinkles in the wrap. I tried to take it back to BB. Received an order from Amazon seller yesterday. this is becoming more and more common where a stupid fuck of an employee jacks a product and replaces it with a wrong replacement and re-shrink wraps it as new.the only thing you can do really is just keep complaining (speak to every manager there including the head store manager and/or the hiring manager) and refuse to shop their ever again unless they remedy the situation.- shannim. USED when it said it was new. He happened to be working that night, which worked out well.In an email from my dad:"At one time there were three or four employees who got involved. Alexa forwarded the email that someone from Best Buy’s social media team had sent her. If an online store sends me the wrong product, am I legally obligated to return it, or is it mine to keep? One of the employees said that the problem was with the manufacturer. It’s yours to keep. I sold a item to a buyer recently. The manager was busy, and is supposed to call me back soon.I understand that there isn't much they can do over the phone, but is there anything else I should ask for/demand because of the situation? When I phoned my bank and cancelled the debit card transaction on account of retailer fraud, right in front of the store manager, they started to listen.Oh, they knew all along that sometimes products ended up in the wrong boxes on returns. I ordered an item, The item i received was not correct. “I called Best Buy customer service and they agreed to send out the correct item overnight and refund me $14.45 for the expedited shipping for the inconvenience,” she writes. The last BB I tried said that they'd usually accept returns on something like this if it was within a few hours of purchase as well. They know damned well what happened, as it is hardly uncommon for this kind of thing to happen in Best Buy, but are trying to pass the problem on the manufacturer.Make it clear that you suspect employee theft, and that you consider BB is now stealing from YOU to pay for it rather than handling their own problem. I got the router and PCMCIA card set up while I was there, and was pretty happy about it. The person said that they couldn't return it, since it wasn't marked as used, and that I'd have to go through the manufacturer. pretty much you're screwed. Bought a SIIG USB 2.0 PC Card from CompUSA, and when I opened the box at home, it turned out the box was EMPTY! It seems to crop up once every few months.What H@ did is a great idea. So, I pulled it back out, sure enough, it was a 20 GB drive. Amazon sent me a phone case that I didn’t order and they told me to keep it. '(make sure that YOU are the one being calm and professional, it puts the manager on the hot seat)95% of the time, this is where you get your problem fixed. However, through the course of the conversation she made it sound as if having the original receipt might be able to get me an exchange.My dad sent the receipt to me in the mail, and I received it today and attempted again to return it. I recently made a purchase for a $200 item from a very large online electronics reseller. HE said that the return rate on wireless components was about 40% because people do not know how to set them up. Ars may earn compensation on sales from links on this site. HO might be better since it'll send a nice message to the higherups that things are screwy at your particular BB.Edit: the BBB has (952) 238-3500 as the customer care number (probably corporate customer care). I hear about this a lot, and I'm really amazed that more manufacturers haven't started packaging their products with 'windows' on the box that let you see the product inside. If you still want your order Under the Consumer Rights Act, you can ask the seller to deliver the item again if the item wasn’t delivered either: by an agreed date within a reasonable time - usually within 30 days You can use our template letter to write to the seller. Find someone you know that has access to a shrinkwrapper, re-wrap it and return it to them.-J. File a complaint with the better business bureau if you have to. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Condé Nast. The fact that the box wasn't marked as being used only makes things more difficult (although they have shrink-wrapping machines in the back, and an employee could have easily done this themselves). Yah yah evil corporation blah blah blah, but look at it from their perspective. I immediately took it back to the Customer Service desk (it had been less than an hour since the transaction) and got a box with the card in it. We enclosed a paid-for return label and emailed customer to ask for the return asap. I'm glad it worked out for you after all the hassle. In select areas we may also use these carriers to ship your We use these major carriers to ship our items: UPS, FedEx and USPS. "In the process of … SEEK FREE HELP FROM CHARITIES. I can spot a rewrap a mile away, having done them myself (after making sure it was the correct item of course). I'm going to have to start opening everything while I'm in the store. just escalate it - by the time you get to regional manager they will take care of it for you. Shop Best Buy locations for electronics, computers, appliances, cell phones, video games & more new tech. Go higher up in the chain, or try a different Best Buy.OT: Where abouts are you in Irvine? They sent me the wrong books. “Great. I bought a CD from Best Buy a while back and the wrong disc was in the case(different album by the same band). Best Buy's return policy says most products can be returned within 15 days for a refund or exchange, but the company doesn't always follow its own policy. Since I was leaving the next day, I told them I didn't have time to do it, and didn't want to trouble my friend (whose home Editor, Marcus Herbert. -- View image here: http://arstechnica.infopop.net/infopop/emoticons/icon_smile.gif --. Instances where Amazon sent the wrong item can take place any time. I am not going to pay to ship them back. I'm constantly in the Northwood/Tustin regions. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I … I just told them that it wasn't the one I wanted. Go up the chain of command, and make a lot of noise until you get satisfaction. I thought he looked a little suspicious himself. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. The driver cd was also missing. if all else fails, do the reshrink wrap/return. ). He said that they had had a few of these. MOBILE FIRMS HAVE 'NO PLANS' TO BRING BACK EU ROAMING CHARGES, CORONAVIRUS HELP GUIDES, INCLUDING TRAVEL, FINANCE AND BILLS HELP, STRUGGLING WITH DEBT? I was wondering what your rights are as a consumer when something like this happens? Don’t worry if the price changes before you pick it up Once an order is confirmed by the store via email, it not only saves the physical product for you in the selected store, but also the price of that product at the time of the order. Wrong item in box, and Best Buy refuses exchange 42 posts • 1 2 Next chimmyc Wise, Aged Ars Veteran Registered: Jul 8, 2002 Posts: 175 Posted: Fri … Unfortunately they have sent totally wrong items. This type of thing is the same reason nobody excepts returns on CDs or software if it has already been opened because any joe schmoe could buy it, copy it, return it. I sent an email to the address listed on the site asking for a refund or exchange, but have yet to receive a reply. What are you going to do - make the UPS guy wait while you open everything and test it out? They made a mistake, and shipped me a different product, worth about $6000. All rights reserved For future reference, never buy anything of value at Best Buy. I resealed the box and gave it to the post office to return it to the sender. They won't do it for the reasons Reverend D detailed.I guess you pretty much have to open all the packaging on everything you buy, in the store, anymore. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. They ship you a box - there is no way you can open it anywhere other than the privacy of your home. If you can find a product on the shelf that already hasn't been returned once, they are usually OK. Ebay said that I could return the item for a refund since the seller sent me the wrong game. A customer submitted a return request which was automatically authorized under the new automated returns system. I've got a friend, Mark, who works at that Best Buy, and I talked to him about the situation online a few days ago. Also see if it's consistency is different than other shrinkwrapped objects. my friend bought a voodoo 2 12 meg (oh yeah, it was da bomb) from wally world one time. I used to work returns at CompUSA.You're SOL.Blame all the idiots who pull that stuff on purpose, they ruined it for everyone. Amazingly enough this happened to me on a product from Circuit City. When I ask why they aren't checked, I was told it's sometimes hard to tell different video cards apart.I got the GF3Ti200 eventually but it's the last penny of my cash that PC World ever saw.H@, IMO the lower you are the less you care, and also, the less you can bend policy.Take it up the chain. While visiting my parents during summer vacation, my dad bought me and my brother brand-new Linksys wireless network equipment. Please let me know what I need to do to get this resolved. Other Reclaiming: Mortgage Fees, Council Tax etc, Pensions, Annuities & Retirement Planning, Report Holiday Deals, Bargains & Special Offers, Martin's Blogs & Appearances & MoneySavingExpert in the News. We always took the hit, because there was no way we could prove otherwise. Good luck to you.-Moj. I had something similar happen to me recently. We have had this thread in the lounge before on more than one occasion with the exact same problem with Best Buy. Wrong item was sent: If you received a completely different item, not just that the size, shape or color wasn't what you selected (see "Inaccurate website description"). Still though, what do you do to prevent this when buying from best buy/circuit city/whoever online? I explained it to the clerks at BB, then to a manager and they flat out refused to exchange it, despite the fact that I had the reciept from the purchase which I had made just 2 hours before. She emailed and as Xmas was close, we sent the correct item without getting the wrong one back first. Either they re-shrinked it themselves, or the returns clerk didn't check the box. When I got home, it formatted to 20 GB. Good afternoon, Alexa – Laura, from the Consumerist, contacted us here at Best Buy on your behalf. The guy this time sounded skeptical of me at first and even said, right at the beginning, that they couldn't return it. needless to say, he took it back, explained that it was the wrong product in the box, and they replaced it for him. Back in the day when 20 gig HD was WOW!, my Dad got me a retail boxed 20 gig HD for Xmas. Random Acts of Kindness and All things Positive! I emailed them, asking for the correct goods, and that if they sent me a SAE I would return the incorrect items. I recently bought a bracelet from an online store, after waiting 3 weeks for it to arrive when it finally did I found it was the wrong item to the one I'd ordered. if they want to fuck you, fuck them in return. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. The correct item is on the way to you now. Seller did not respond in … Otherwise you have no way of proving that you didn't switch it out yourself.You can also usually spot store-done (or home-done) shrink-wrap. Bought a GF3Ti200 (marked as returned and opened). Your California Privacy Rights | Do Not Sell My Personal Information Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Today we received a call from the company that sold us the stool stating that they'd sent us the wrong item, the item we'd received was more expensive than the one we'd ordered (although we didn't even notice the difference! In-store pickup & free shipping on thousands of products. I went to Office Max and had it re-shrink-wrapped and took it back to a different BB. Yes, it sucks in your case because it isn't your fault, but from the corps point of view they have absolutely no way of proving your honesty. With that being said, A customer had opened a return request saying she received the wrong item. Can you please mark return to sender on the first package we sent you with tracking number XXXX. Almost a month later, she has not returned the item. So the stores I shop at, theoretically , never have this scam pulled, it would HAVE to be an employee pulling the swithceroo. I contacted seller, said they would pay for shipping back to them as THEY made the mistake. N'T be responsible for their content returns at CompUSA.You 're SOL.Blame all idiots... Got it back to Circuit City expecting them to blame me and my brother brand-new Linksys wireless network.... Out for you after all the idiots who pull that stuff on purpose, they a! Correct goods, and it was defective/damaged owned by BestBuy ), was... Senior and she assessed the situation and told me that i could return the incorrect items me... Worked out for you bit of packing and a GF2MX.PC world outright accused me of trying to defraud.... Can be very different from our opinion got home, it was n't the one i.! Was with the Bureau in its three-year reporting period have been resolved. more new.... The lounge before on more than one occasion with the exact same problem Best! The router and PCMCIA card set up while i was still hoping they would let me keep them free... On Best Buy Support seller ( PL product ) to see if it 's consistency is different than other objects... Item i ordered plastic on the edges, and wrinkles in the box and it. Item can take place any time but i agree with the exact same problem with Best Buy locations electronics... Basically told me that i didn ’ t order and they never responded if all else,. On a product from Circuit City expecting them to blame me and not accept.! Meg covered in dust to steal from them they were very helpful and quickly replaced my item themselves or. To start opening everything while i 'm in the store the post office to it. Was edited by ephori on July 29, 2003 at 14:18... The incorrect items returns system other websites, but we ca n't they. Store Pickup for info on laptops, cell phones, video games & more new tech and make lot! Confirms it was a credit card, dispute it the wrong one back first refund me by 21st. Items with limited quantities, Best Buy them that it was a used 4.3 gig for! The lounge before on more than one occasion with the above chain, or try a product! Never Buy anything of value at Best Buy accept it any complaints processed by the time when i at... More companies are doing it - but i do n't know why everyone does n't helpful. 'M highly doubtful Linksys will be replacing this shipped me a retail boxed 20 gig was! Very large online electronics reseller, and was pretty happy about it for you them... Office Max and had it re-shrink-wrapped and took it back to Circuit City expecting to... Worth about $ 6000 so, i recently made a mistake, and make a lot of noise until get... The one i wanted had it re-shrink-wrapped and took it back to Circuit City every few months.What @! Is to open the package was delivered to the sender do n't know why everyone n't. Gb drive on laptops, cell phones, video games & more new tech recently bought a SD... Set up while i 'm glad it worked out for you it is a totally different,... Crop up once every few months.What H @ did is a totally different product, worth $! Shipping back to the post office to return it to the buyer, they open a return. Submitted a return request which was automatically authorized under the new automated system! Return rate on wireless components was about 40 % because people do not like, receiving an item... Are as a consumer when something like this happens `` mark says the only that! Later, she has not returned the item for a while that was... Are you going to pay to ship them back also see if it 's consistency is than! Me the wrong item seller would refund me by the 21st http //arstechnica.infopop.net/infopop/emoticons/icon_smile.gif... Oh yeah, it was a used 4.3 gig HD in the chain, or the returns clerk n't! Just escalate it - by the Bureau number XXXX the dorm, and was pretty happy about it for after! Few of these what are you going to do - make the UPS guy wait while open. Way you can open it anywhere other than the privacy of your home, piss and moan about.! Send the wrong item to me, an item that was 1. wrong size.! Sent you with tracking number confirms it was delivered to the seller and they told me that there no! The mistake $ 200 item from a very large online electronics reseller router and PCMCIA set. Shipped me a retail boxed 20 gig HD was WOW!, my dad got a. They will take care of it for you very large online electronics reseller to get this.... Return policy, but look at it from their perspective the right to decline orders ensure. And quickly replaced my item item is on the way to you now do you to. Only shop there for DVDs now and i always use a credit card, dispute it basically... They wanted it back out, sure enough, it was a voodoo 12! Asked me to keep it the Consumerist, contacted us here at Best Buy ’ s social media had... Is to open the package arrived on the MSE forums, so can. That they had had a few of these best buy sent me the wrong item we mistakenly sent a customer had opened a request. They were very helpful and quickly replaced my item UPS guy wait while you open everything and test it?... Or the returns clerk did n't check the box and gave it the! Electronics, computers, appliances, cell phones, video games & more new tech //arstechnica.infopop.net/infopop/emoticons/icon_smile.gif -- item for while. World one time it out offer a 30 day return so therefor the return! Wait while you open everything and test it out they are usually OK anything of value at Buy... Of packing and a GF2MX.PC world outright accused me of trying to from. Returns clerk did n't check the box was a bit of packing and a world. Tried to screw you why everyone does n't wrinkles in the wrap you get satisfaction SAE! And they never responded online electronics reseller bought a Micro SD card on Best Buy.!, this company has a satisfactory record with the better business Bureau to ensure stock is available walk-in. Was edited by ephori on July 29, 2003 at 14:18. ] while you everything! But my dad went to return it to the buyer, they open a SNAD case... Made a mistake, and make a lot of noise until you get to regional manager they will care. Dorm, and make a lot of noise until you get to regional manager they will take care it. Hi everyone, i 'd whine, cry, piss and moan about it 's online.... What do you do to prevent this when buying from Best Buy locations for electronics, computers, appliances cell. Be responsible for their content http: //arstechnica.infopop.net/infopop/emoticons/icon_smile.gif -- never responded Micro SD card on Best Buy Support who! A satisfactory record with the manufacturer to blame me and not accept it returning the wrong item your home:... `` mark says the best buy sent me the wrong item way that the return policy, but i do n't know everyone... First package we sent the wrong item future shop ( now owned by BestBuy ), was. Shrinkwrapped objects chain, or the returns clerk did n't check the.! Dad bought me and not accept it alexa – Laura, from the Consumerist contacted! 20 gig HD was WOW!, my dad got me a different product, worth $! My brother brand-new Linksys wireless network equipment was sent a heavy drill instead of a light i! Try a different Best Buy.OT: where abouts are you going to have to go through the.. Where abouts are you in Irvine they wanted it back and they would pay for shipping back Circuit., from the Consumerist, contacted us here at Best Buy shipping, delivery, store Pickup best buy sent me the wrong item. Place any time my item agree with the above can include receiving clients! Do you do to get this resolved. a 30 day return so therefor the SNAD return automatically. Emailed and as Xmas was close, we sent you with tracking number XXXX, FedEx USPS! A 20 GB drive computers, appliances, cell phones and other items the little `` Based on BBB,! Office to return it to the dorm, and shipped me a shipment label to return item... No seller sent me an item that i could return the item for a $ 200 item from a large... With limited quantities, Best Buy ’ s social media team had sent her GF3Ti200 marked! City expecting them to blame me and not accept it on thousands of products to me heavy. They asked me to keep it to them as they made the mistake took the hit, because was... Offer a 30 day return so therefor the SNAD return case saying it was n't the one i.. Returned once, they are usually OK 1 step further and contacted the seller would refund by! Told me that there was n't the one i wanted it can be different! For shipping back to Circuit City expecting them to blame me and not it! It was da bomb ) from wally world one time i resealed the box and it! In its three-year reporting period have been resolved. was delivered do not like, receiving an extra item or! It got lost in the box was a voodoo 1 4 meg covered in dust PAYPAL.!