05-10-2020. sent wrong item to seller. Seller sent me an item that was 1. wrong size 2. 06-03-2020. It sounds to me that you are completely in the right, so now is the time to be patient with Paypal and let them go through the process of resolving the dispute. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Not to sound like a total beginner but that’s sort of what I am, independent seller. In the case of wrong item sent, the seller must bear the cost of return shipping. In short, I’ve sent the wrong item today to someone, what’s the best action to take? You can ask the customer to return the item, but he has no legal obligation to do so. 03-27-2020. I waited - and waited - NO refund and NO shipping sent to me so I filed a PAYPAL DISPUTE-Claim. I ordered a jogging pet stroller and received the wrong item. Seller sent wrong item- do I have to pay for return postage? They aren't going to pay for return shipping. Be interested to know what some of you would do or have done in this situation. If the seller has a return policy - then you have to send it back. Re: Seller sent wrong item and won't refund unless I pay large shipping to return item overseas. Then read the vendor's return policy. Additional site navigation. At your cost. i want to send them a return label and when received refund money. The seller may choose to provide instructions for return and then reimburse the cost. Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise. USED when it said it was new. They sent me another item they had listed, but it was a lot less in cost than what I'd ordered. They sent what you ordered - was a mistake on your part. Prepaid return labels however are not required. If I had sent the buyer the wrong item and it was my mistake I would refund the buyer the return P&P costs because its not the buyer fault I sent them the wrong item. I contacted seller, said they would pay for shipping back to them as THEY made the mistake. Seller deleted account after sending the wrong/misrepresented item. Advice Needed The seller had a listing for a 14k yellow gold chain, repeated in the title and description that it was yellow gold, and the pictures of the listing depicted a yellow chain. However, if the buyer bought the wrong item I would do a refund but they would have to pay the return shipping themselves. Receiving the Wrong Item. Re-listed an item that has already sold; Entered the wrong quantity of a multi-quantity item - and subsequently ran out; Used the description for one item and the photos for a different item when using "Sell Similar" Broke or damaged an item when preparing it for shipping; Mixed up packages and send the wrong orders to people I bought an item for $50, it was coming from another country. The original listing says that buyer pays for returns; That didn't initially concern me, since I knew I wanted the item. Either way, the buyer should not be out any money to return a wrong item. the buyer bought knowing, or at least she should have known from reading, that if she got the wrong item by mistake she did not need to pay return postage but she did need to return the item first before the correct one would be sent? you screwed up and sent the wrong item; they swap out what you sent and send a completely different product back; In the case of 1), you do not need to refund any shipping they paid, and can withhold a 20% restock fee which will hopefully help absorb the hit of the shipping you paid what part of a seller's terms in clear english stated how they do things should be ignored by the buyer? Item arrived, and it was the wrong item. Seller has yet to send me a return lab. To do so part of a seller 's terms in clear english stated how they do things should ignored. A lot less in cost than what I 'd ordered can ask the customer to return overseas... 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